FAQ

In every package you will receive a Smol bounce house, perfectly sized storage bag that even a bad folding job will fit into, 1 neutral colored blower, 1 mallet, 4 blower stakes, 6 bounce house stakes, 3 sandbags, and 1 repair kit.

Yes! Make sure it is securely anchored in either areas, 6.6 ft (2 meter away from all other objects), and not used in windy or wet conditions. Make sure to read the instruction manual and (cute) warning label in full to make sure you are using the bounce house correctly and safely.

The bounce houses inflate in under a minute. But who is counting?

We have 2 sizes available - 6x6 & 8x8.

See weight, height and capacity requirements for each on their product pages. 

Sadly, water is not recommended when using this bounce house since it is a electrically powered device and not compatible with water. Water can deteriorate or mold the fabric. 

Yup. The bounce house requires constant air flow to stay inflated. 

Well first, you should make the kids do it. Have them use a damp cloth with a non-flammable, non-toxic cleaner or water to wipe the surface. Make sure the area completely dries before rolling up.

The bounce house may take up to 5 minutes to fully deflate. Your Smol bounce house will pack up smaller if it is fully deflated. You can push out the air while rolling it up to speed up the process. 

We don't advise rolling on it to help deflate it, for safety and you'd look pretty silly.

Yeah! Air coming out from the seams is normal & keeps the bounce house from over inflating and popping. Do not cover air flow on seams.

If you get a fabric rip on the bounce house, use your repair kit. 

In smaller spaces and indoors the blower will seem louder than outside. Feel free to use it as a white noise machine when not in use.

Make sure the bounce house is completely dry before rolling up and store in the provided bag. Store the bag in a cool, dry place, away from direct sunlight. But somewhere easy to get to, because the kids are going to be begging to set it back up.

Shipping & Returns

Smol currently ships to the US and Canada. Some products may be excluded from shipping to Canada. 

*Free Shipping to the Continental US

Canada: Shipping prices vary by product. See checkout for details. No door to door shipping, duties are not included and shipping may take up to 45 days.

Orders typically ship within 1-2 business days. During high volume times orders may take up to 5 business days.

Delivery times will vary for products on Preorder, please be sure to check product descriptions for delivery times.

Yes, for all in stock items you can select Express 2 Day or Overnight options. Orders placed before 11 am MST Monday-Thursday will be shipped out same day.

*Expedited shipping is not available for US territories, Hawaii or Alaska or Canada.

We strive to provide the best quality product with a prompt delivery, however if you are unhappy with your order please see the return policy below.

  • All unopened/unused Smol products are eligible for returns and exchanges within 30 days of delivery. The customer is responsible for return shipping. 

  • Due to safety liabilities any used product cannot be returned or refunded.

  • All Smol products are covered by a 6 month limited warranty that includes only factory defects and are only available to those who purchased the product. Those who received the product secondhand are not eligible. Think you’ve received a factory defect? Contact our customer service team at hello@playsmol.com

  • If you are missing a part for any product please reach out within 7 business days to our customer service team with your confirmation number at hello@playsmol.com

  • All missing orders need to be reported to us within 7 business days. Lost packages are eligible for in store credit or a replacement. 

  •  Please note that orders cannot be modified or canceled. We recommend double-checking the items in your cart and your contact information before finishing the checkout process. If you would like to return or exchange your order, you can do so by emailing our team at hello@playsmol.com